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Savewith a NBCUniversal ProfileCreate your free profile or log in to save this articleNov. 23, 2025, 5:00 AM ESTBy Kevin CollierIt’s not just you — internet outages severe enough to disrupt everyday services for many people have become more frequent and wide-ranging, experts say.When internet services company Cloudflare crashed Tuesday — prompting significant, hourslong disruptions at companies ranging from X to OpenAI to Discord — it was the third major internet outage in the space of about a month.While there’s plenty of finger-pointing to go around, two things are clear: Popular consumer businesses increasingly rely on a handful of giant companies that run things more cheaply in the cloud, and when one of those companies isn’t extraordinarily careful, an obscure software vulnerability or tiny mistake can reverberate through to many of their customers, making it seem like half the internet has been unplugged.“This spate of outages has been uniquely terrible,” said Erie Meyer, the former chief technical officer of the Consumer Financial Protection Bureau under the Biden administration. “It’s like what we were told Y2K would be like, and it’s happening more often.”It’s become a common enough occurrence that jokes about the failures, rooted in an understanding of the basics of internet infrastructure, have become popular memes in the computer science world.Major cloud companies are often referred to as hyperscalers, meaning once they have established a viable business, it can be relatively straightforward to rapidly build out their infrastructure and offer those services at competitive prices. That has resulted in a handful of companies dominating the industry, which critics note creates single points of failure when something goes wrong.“When one company’s bug can derail everyday life, that’s not just a technical issue, that’s consolidation,” Meyer said.Outages are as old as the internet. But since late October there have been three major ones — an unprecedented number for such a short span of time — that caused serious problems for wide swaths of people.The first was Amazon Web Services on Oct. 20, taking with it many people’s access to everything from gaming platforms Roblox and Fortnite to Ring cameras. It reportedly kept some from being able to operate their internet-connected smart beds.Sen. Elizabeth Warren, D-Mass., a long-standing critic of the tech industry, wrote on X after the AWS outage that it was a reason “to break up Big Tech.”“If a company can break the entire internet, they are too big. Period,” she said.Microsoft’s cloud computing platform, Azure, went down on Oct. 29, rendering a host of the company’s services inoperable around the globe just before its quarterly report. Those two outages each caused major headaches for at least two airlines, preventing passengers from checking in online: Delta, which uses AWS, and Alaska, which uses Azure.Then came Cloudflare’s disruption Tuesday, which CEO Matthew Prince said was the company’s worst since 2019.“We are sorry for the impact to our customers and to the Internet in general,” he wrote in a technical explanation after the outage. “Given Cloudflare’s importance in the Internet ecosystem any outage of any of our systems is unacceptable,” he added. “That there was a period of time where our network was not able to route traffic is deeply painful to every member of our team. We know we let you down today.”The three companies each dealt with different issues. Cloudflare initially thought it was under a massive cyberattack, but then traced the issue to a “bug” in its software to combat bots. AWS and Microsoft each had different issues configuring their services with the Domain Name System, or DNS, the notoriously finicky “phonebook” for the internet that connects website URLs with their technical, numerical addresses.Those issues come a year after a particularly unusual case, in which companies around the world that used both Microsoft-based computers and the popular cybersecurity service CrowdStrike suddenly saw their systems crash and display the “blue screen of death.” The culprit was a glitch in what should have been a routine CrowdStrike automatic software update, leading to flight delays and medical and police networks going down for hours.Ultimately, each was an instance of a minor software glitch that rippled across those companies’ enormous systems, crashing website after website.Asad Ramzanali, the director of artificial intelligence and technology policy at Vanderbilt Policy Accelerator, as well as the former deputy director for strategy at the White House’s Office of Science and Technology Policy under the Biden administration, called the tendency for giant companies to experience such wide-ranging outages a national risk. “This concentration is both a market failure and a national security risk when we have so much of society dependent on these layers of infrastructure,” he told NBC News.James Kretchmar, the chief technology officer of Akamai’s Cloud Technology Group — another cloud services giant — said that it is always possible for a cloud company’s engineers to reduce outages’ likelihood and severity, but that companies need to use them strategically.“You don’t have infinite nerds. But it’s not like this is something where you would have to throw your hands up and say, ‘There’s just no way,’” he said.There’s also some growing push for these outages to be treated as more than minor nuisances or the cost of doing business in the digital age.J.B. Branch, the Big Tech accountability advocate at Public Citizen, a progressive nonprofit that advocates for public interests, called for more government regulation of the cloud industry.“There needs to be investigations whenever these outages happen, because whether we like it or not, the entire infrastructure that our economy is kind of running on, digitally at least, is owned by a handful of companies, and that’s incredibly concerning,” he said.Kevin CollierKevin Collier is a reporter covering cybersecurity, privacy and technology policy for NBC News.

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It’s not just you — internet outages severe enough to disrupt everyday services for many people have become more frequent and wide-ranging, experts say



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Savewith a NBCUniversal ProfileCreate your free profile or log in to save this articleOct. 22, 2025, 4:00 PM EDTBy Julia Ainsley and Didi MartinezWASHINGTON — Immigration and Customs Enforcement has placed new recruits into its training program before they have completed the agency’s vetting process, an unusual sequence of events as the agency rushes to hire federal immigration officers to carry out President Donald Trump’s mass deportation policy, one current and two former Homeland Security Department officials told NBC News. ICE officials only later discovered that some of these recruits failed drug testing, have disqualifying criminal backgrounds or don’t meet the physical or academic requirements to serve, the sources said.Staff at ICE’s training academy in Brunswick, Georgia, recently discovered one recruit had previously been charged with strong arm robbery and battery stemming from a domestic violence incident, the current DHS official said. They’ve also found as recently as this month that some recruits going through the six-week training course had not submitted fingerprints for background checks, as ICE’s hiring process requires, the current and former DHS officials said.Per ICE policy, applicants are required to pass a drug test and undergo a security vetting through ICE’s human resources office prior to showing up for the training course. The former officials said that process was more strictly adhered to before a hiring surge that began this summer. That process was meant to weed out disqualified candidates before they would be sent to training.Since the surge began, the agency has dismissed more than 200 new recruits while in training for falling short of its hiring requirements, according to recently collected internal ICE data reviewed by NBC News. The majority of them failed to meet ICE’s physical or academic standards, according to the data. Just under 10 recruits were dismissed for criminal charges, failing to pass drug tests or safety concerns that should have been flagged in a background check prior to arriving at training, the data indicated and the current and former DHS officials confirmed.The officials said there is growing concern that in the Trump administration’s race to expand the number of ICE agents to 10,000 by the end of the year, the agency could miss red flags in the backgrounds of some new recruits and inadvertently hire them. “There is absolutely concern that some people are slipping through the cracks,” the current DHS official said. The official said many of the issues that have been flagged during training only surface because the recruits admitted they did not submit to fingerprinting or drug testing prior to arriving.“What about the ones who don’t admit it?” the official said. In a statement to NBC News, the Department of Homeland Security said most of its new recruits are former law enforcement officers and former ICE officers who go through a different process. “The figures you reference are not accurate and reflect a subset of candidates in initial basic academy classes,” said DHS assistant secretary for public affairs Tricia McLaughlin. “The vast majority of new officers brought on during the hiring surge are experienced law enforcement officers who have already successfully completed a law enforcement academy. This population is expected to account for greater than 85% of new hires. Prior-service hires follow streamlined validation but remain subject to medical, fitness, and background requirements.”A detail view of an ICE promotion as U.S. Immigration and Customs Enforcement on Aug. 26 in Arlington, Texas.Ron Jenkins / Getty Images fileThe Atlantic reported this week on the struggle some ICE recruits have had with meeting the agency’s physical fitness requirements. The broader scope of issues and specific data have not been previously reported. ICE has been under pressure from the White House to increase hiring with the funding designated by Congress in the sweeping tax and spending bill that Trump signed into law on July 4. The agency has frequently lagged behind the White House’s arrest goal of 3,000 per day, which they have attributed to a lack of manpower. As part of the effort, ICE shortened the training at the Federal Law Enforcement Training Center (FLETC) in Georgia from 13 weeks to eight weeks. The training was later shortened to six weeks, the DHS official said.Recruits also are supposed to attest that they can pass ICE’s physical fitness test, which includes sit-ups, pull-ups, and running one-and-a-half miles in under 14 minutes and 25 seconds.Darius Reeves, who recently left his position as ICE field office director in Baltimore, said he believes the agency’s Aug. 6 decision to waive age limits so that older people can join has led to more recruits failing the physical test.“These new recruits are dropping like flies,” Reeves said in an interview after speaking with colleagues seeking to bring new hires into the agency. “And rightly so, it makes sense. We’re going to drop the age requirements, of course this was going to happen.” Nearly half of new recruits who’ve arrived for training at FLETC over the past three months were later sent home because they could not pass the written exam, according to the data. The academic requirement includes an exam where officers are allowed to consult their textbooks and notes at the end of a legal course on the Immigration and Nationality Act and the Fourth Amendment, which outlines when officers can and cannot conduct searches and seizures.A slightly smaller group was dismissed because they failed the physical fitness test or had medical challenges, though some of those sent home had made clear on their application that they could not meet ICE’s physical requirements but were sent to training anyway, the current and former DHS officials said. Fewer than 10 of the new recruits were dismissed because ICE training leaders learned from the recruits during the training program that they had pending criminal charges, failed their drug test or were otherwise considered a safety concern, the officials said. The three sources said the agency’s human resources office is overwhelmed with more than 150,000 new applicants that have applied since ICE began offering $50,000 signing bonuses in August. The HR office is rushing to clear new recruits, which they believe is leading to mistakes. “They are trying to push everyone through, and the vetting process is not what it should be,” said one of the former DHS officials with knowledge of the agency’s hiring.The current DHS official likened the pressure on ICE’s human resources employees to clear recruits to “asking them to pull a rabbit out of a hat.”Julia AinsleyI am NBC News’ Senior Homeland Security Correspondent.Didi MartinezDidi Martinez is a producer for NBC News’ national security unit.Laura Strickler contributed.
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