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Oct. 10, 2025, 1:45 AM EDTBy Kayla SteinbergThousands of U.S.-bound packages shipped by UPS are trapped at hubs across the country, unable to clear the maze of new customs requirements imposed by the Trump administration.As packages flagged for customs issues pile up in UPS warehouses, the company told NBC News it has begun “disposing of” some shipments.Frustrated UPS customers describe waiting for weeks and trying to make sense of scores of conflicting tracking updates from the world’s largest courier.“I’ve never seen anything like this before,” Matthew Wasserbach, brokerage manager of Express Customs Clearance, said of the UPS backlog. “It’s totally unprecedented.”Wasserbach’s New York City-based shipping services firm helps clients move shipments through customs. He said the company has seen a spike in inquiries for help with UPS customs clearance.A Boeing 747 operated by UPS on the tarmac at Louisville International Airport in Kentucky during a winter storm on Feb. 3, 2022.Luke Sharrett / Bloomberg via Getty Images fileMore than two dozen people who are waiting for their UPS packages explained the circumstances of their shipments to NBC News.They described shipments of tea, telescopes, luxury glassware, musical instruments and more — some worth tens of thousands of dollars — all in limbo or perhaps gone. Others have deep sentimental value: notebooks, diplomas and even engagement rings.The frustration has exploded online, with customers sharing horror stories on Reddit of missing skin care products, art and collectibles.They are confused and angry, and they want answers.Packages destroyed? “It’s almost impossible to get through to anybody to figure out what is happening,” said Ashley Freberg, who said she is missing several boxes she shipped via UPS from England in September. “Are my packages actually being destroyed or not?”Freberg’s boxes of journals, records and books were shipped on Sept. 18, according to tracking documents she shared with NBC News. Over the next two weeks, she received two separate notifications from UPS that her personal mementos had not cleared customs and as a result had been “disposed of” by UPS.Then, on Oct. 1, a UPS tracking update appeared for her packages, saying they were on the way. The tracking updates Freberg showed NBC News for that shipment revealed it was the most recent update she had received. UPS transport jets wait to be loaded with packages at UPS Worldport in Louisville, Ky., on April 27, 2021.Timothy D. Easley / AP fileWhile sentimental value is impossible to measure, other customers fear they will not be able to recover financially if their goods were destroyed.Tea importer Lauren Purvis of Portland, Oregon, said five shipments from Japan, mostly containing matcha green tea and collectively worth more than $127,000, were all sent via UPS over the last few weeks and arrived at UPS’ international package processing hub in Louisville, Kentucky. Purvis has yet to receive any of the shipments, only a flurry of conflicting tracking updates from UPS.A series of notifications for one shipment, which she shared with NBC News, said that the shipment had not cleared customs and that UPS had disposed of it. But a subsequent tracking update said the shipment had cleared customs and was on the way.“We know how to properly document and pay for our packages,” Purvis said. “There should be zero reason that a properly documented and paid-for package would be set to be disposed of.”At least a half-dozen people described an emotional seesaw they were put through by weeks of contradictory UPS tracking updates about their shipments. The updates, they said, compounded the stress of not knowing what had really happened to their possessions.A UPS Boeing 767 aircraft taxis at San Diego International Airport, in San Diego, Calif., August 15, 2025.Kevin Carter / Getty Images fileAJ, a Boston man who asked that NBC News use only his initials to protect his privacy, said he shipped a package from Japan via UPS on Sept. 12 including Japanese language books, a pillow and a backpack. After it sat in Louisville for nearly two weeks, AJ got a tracking update on Sept. 26, one of several that he shared with NBC News. “We’re sorry, your package did not clear customs and has been removed from the UPS network. Per customs guidelines, it has been destroyed. Please contact the sender for more information,” it read.UPS tracking updates for a package shipped from Japan to the United States.Obtained by NBC NewsThree days later, on Sept. 29, he received another, and this one read: “On the Way. Import Scan, Louisville, KY, United States.” For a moment, it appeared as though AJ’s shipment might have been found. But less than 24 hours after his hopes were raised, another tracking update arrived: “We’re sorry,” it began. It was the same notice that his package had “been destroyed” that he had received on the 26th. Two minutes later, he got his final update: “Unable to Deliver. Package cannot clear due to customs delay or missing info. Attempt to contact sender made. Package has been disposed of.” A mess for customs International shipping was thrown into chaos after the long-standing “de minimis” tariff exemption for low-value packages ended on Aug. 29. Packages with values of $800 or less, which were previously allowed to enter the United States duty-free, are now subject to a range of tariffs and fees.They include hundreds of country-specific rates, or President Donald Trump’s so-called reciprocal tariffs, as well as new levies on certain products and materials. President Donald Trump holds a chart as he speaks about reciprocal tariffs at a “Make America Wealthy Again” event at the White House on April 2.Brendan Smialowski / AFP – Getty Images fileThe result is that international shipping to the United States today is far more complex and costly than it was even two months ago. The sweeping changes have caught private individuals and veteran exporters alike in a customs conundrum.It is difficult to know the exact number of the packages that are stuck in UPS customs purgatory. Shipping companies guard their delivery data closely. UPS reported to investors that in 2023, its international service delivered around 3.2 million packages per day.This week, the company told NBC News that it is clearing more than 90% of the packages it handles through customs on the first day. The rest of the packages, or less than 10%, require more time to clear customs and need to be held until they do. That could easily mean that thousands of UPS packages every day are not clearing customs on their first try.No easy fixIn a statement to NBC News, UPS said it is doing its best to get all packages to their destinations while abiding by the new customs requirements.“Because of changes to U.S. import regulations, we are seeing many packages that are unable to clear customs due to missing or incomplete information about the shipment required for customs clearance,” it said. UPS said it makes several attempts to get any missing information and clear delayed shipments, contacting shippers three times.“In cases where we cannot obtain the necessary information to clear the package, there are two options,” it said. “First, the package can be returned to the original shipper at their expense. Second, if the customer does not respond and the package cannot be cleared for delivery, disposing of the shipment is in compliance with U.S. customs regulations. We continue to work to bridge the gap of understanding tied to the new requirements and, as always, remain committed to serving our customers.”A conveyor belt carries envelopes and small packages past UPS workers to their destinations at Worldport on Nov. 20, 2015.Patrick Semansky / AP, fileNBC News asked UPS precisely what it does with packages when it tells customers their shipments have been unable to clear customs and have been “disposed of.” It would not say. On Sept. 27, a shipper in Stockholm received a formal notification from UPS that two packages her glassware company sent to the United States — which failed to clear customs — would be destroyed.“We are sorry, but due to these circumstances and the perishable nature of the contents, we are now required to proceed with destruction of the shipment in accordance with regulatory guidelines,” UPS told Anni Cernea in an email she shared with NBC News.The email continued, “There is no need to contact our call center for further information or to attempt to clear this shipment.”Cernea said, “It’s just outrageous that they can dispose of products like this without approval from either the sender or recipient.”From now on, Cernea said, she plans to ship her products via UPS rival FedEx.Trouble aheadCernea’s decision to switch carriers hints at the worst-case scenario for UPS, which is that people could abandon the company. It is a potential crisis for the roughly $70 billion company. The company’s stock price is already down more than 30% this year, which analysts attribute to a mix of tariffs, competition and shifting shopping habits.As she awaits her missing journals and diplomas from England, Freberg is looking ahead to the biggest shipping months of the year.“I can’t even imagine how bad the holidays are going to be, because that’s a time where loads of people are shipping stuff overseas,” she said.“If it doesn’t get solved soon, I can only see it becoming an even bigger issue.”Kayla SteinbergKayla Steinberg is a producer at NBC News covering business and the economy.

- Latest News - October 10, 2025

Thousands of UPS shipments to the U.s. are trapped at hubs because they can’t clear the Trump administration’s maze of new customs requirements.

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Sept. 29, 2025, 5:02 PM EDTBy Rebecca ShabadWASHINGTON — President Donald Trump on Monday unveiled a comprehensive peace proposal to end the war in Gaza, nearly two years after Hamas’ Oct. 7, 2023, attack on Israel.During his visit with Trump at the White House, Israeli Prime Minister Benjamin Netanyahu publicly backed the 20-point plan, but Trump acknowledged that Hamas had not agreed to it.The key components of the proposal include the release of all living and dead hostages in Gaza, a requirement for Hamas to lay down its arms, a withdrawal of Israeli troops from the territory, the delivery of humanitarian aid and the installation of a civilian governing authority for Palestinians.Trump said that if Hamas rejects the deal, he would back Netanyahu in dismantling and destroying Hamas.Here is the full text of the plan:Gaza will be a deradicalized terror-free zone that does not pose a threat to its neighbors.Gaza will be redeveloped for the benefit of the people of Gaza, who have suffered more than enough.If both sides agree to this proposal, the war will immediately end. Israeli forces will withdraw to the agreed upon line to prepare for a hostage release. During this time, all military operations, including aerial and artillery bombardment, will be suspended, and battle lines will remain frozen until conditions are met for the complete staged withdrawal.Within 72 hours of Israel publicly accepting this agreement, all hostages, alive and deceased, will be returned.Once all hostages are released, Israel will release 250 life sentence prisoners plus 1700 Gazans who were detained after October 7th 2023, including all women and children detained in that context. For every Israeli hostage whose remains are released, Israel will release the remains of 15 deceased Gazans.Once all hostages are returned, Hamas members who commit to peaceful co-existence and to decommission their weapons will be given amnesty. Members of Hamas who wish to leave Gaza will be provided safe passage to receiving countries.Upon acceptance of this agreement, full aid will be immediately sent into the Gaza Strip. At a minimum, aid quantities will be consistent with what was included in the January 19, 2025, agreement regarding humanitarian aid, including rehabilitation of infrastructure (water, electricity, sewage), rehabilitation of hospitals and bakeries, and entry of necessary equipment to remove rubble and open roads. Entry of distribution and aid in the Gaza Strip will proceed without interference from the two parties through the United Nations and its agencies, and the Red Crescent, in addition to other international institutions not associated in any manner with either party. Opening the Rafah crossing in both directions will be subject to the same mechanism implemented under the January 19, 2025 agreement.Gaza will be governed under the temporary transitional governance of a technocratic, apolitical Palestinian committee, responsible for delivering the day-to-day running of public services and municipalities for the people in Gaza. This committee will be made up of qualified Palestinians and international experts, with oversight and supervision by a new international transitional body, the “Board of Peace,” which will be headed and chaired by President Donald J. Trump, with other members and heads of State to be announced, including Former Prime Minister Tony Blair. This body will set the framework and handle the funding for the redevelopment of Gaza until such time as the Palestinian Authority has completed its reform program, as outlined in various proposals, including President Trump’s peace plan in 2020 and the Saudi-French proposal, and can securely and effectively take back control of Gaza. This body will call on best international standards to create modern and efficient governance that serves the people of Gaza and is conducive to attracting investment.A Trump economic development plan to rebuild and energize Gaza will be created by convening a panel of experts who have helped birth some of the thriving modern miracle cities in the Middle East. Many thoughtful investment proposals and exciting development ideas have been crafted by well-meaning international groups, and will be considered to synthesize the security and governance frameworks to attract and facilitate these investments that will create jobs, opportunity, and hope for future Gaza.A special economic zone will be established with preferred tariff and access rates to be negotiated with participating countries.No one will be forced to leave Gaza, and those who wish to leave will be free to do so and free to return. We will encourage people to stay and offer them the opportunity to build a better Gaza.Hamas and other factions agree to not have any role in the governance of Gaza, directly, indirectly, or in any form. All military, terror, and offensive infrastructure, including tunnels and weapon production facilities, will be destroyed and not rebuilt. There will be a process of demilitarization of Gaza under the supervision of independent monitors, which will include placing weapons permanently beyond use through an agreed process of decommissioning, and supported by an internationally funded buy back and reintegration program all verified by the independent monitors. New Gaza will be fully committed to building a prosperous economy and to peaceful coexistence with their neighbors.A guarantee will be provided by regional partners to ensure that Hamas, and the factions, comply with their obligations and that New Gaza poses no threat to its neighbors or its people.The United States will work with Arab and international partners to develop a temporary International Stabilization Force (ISF) to immediately deploy in Gaza. The ISF will train and provide support to vetted Palestinian police forces in Gaza, and will consult with Jordan and Egypt who have extensive experience in this field. This force will be the long-term internal security solution. The ISF will work with Israel and Egypt to help secure border areas, along with newly trained Palestinian police forces. It is critical to prevent munitions from entering Gaza and to facilitate the rapid and secure flow of goods to rebuild and revitalize Gaza. A deconfliction mechanism will be agreed upon by the parties.Israel will not occupy or annex Gaza. As the ISF establishes control and stability, the Israel Defense Forces (IDF) will withdraw based on standards, milestones, and timeframes linked to demilitarization that will be agreed upon between the IDF, ISF, the guarantors, and the Unites States, with the objective of a secure Gaza that no longer poses a threat to Israel, Egypt, or its citizens. Practically, the IDF will progressively hand over the Gaza territory it occupies to the ISF according to an agreement they will make with the transitional authority until they are withdrawn completely from Gaza, save for a security perimeter presence that will remain until Gaza is properly secure from any resurgent terror threat.In the event Hamas delays or rejects this proposal, the above, including the scaled-up aid operation, will proceed in the terror-free areas handed over from the IDF to the ISF.An interfaith dialogue process will be established based on the values of tolerance and peaceful co-existence to try and change mindsets and narratives of Palestinians and Israelis by emphasizing the benefits that can be derived from peace.While Gaza re-development advances and when the PA reform program is faithfully carried out, the conditions may finally be in place for a credible pathway to Palestinian self-determination and statehood, which we recognize as the aspiration of the Palestinian people.The United States will establish a dialogue between Israel and the Palestinians to agree on a political horizon for peaceful and prosperous co-existence.Rebecca ShabadRebecca Shabad is a politics reporter for NBC News based in Washington.

- Latest News - October 10, 2025

President Donald Trump on Monday unveiled a comprehensive peace proposal to end the war in Gaza, nearly two years after Hamas’ Oct. 7, 2023, attack on Israel.

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